Yes. You can tag customers based on spending amount, purchase frequency, and other dimensions in the system, then set coupon denominations and usage thresholds for different tagged groups. You can send coupons in batches with one click, and the entire process is visually accessible, so even novices can quickly get started.

Our system comes with an email tracking function that can count the email open rate, click rate, and even know which link the customer clicked. It will also generate data reports to help you judge the attractiveness of the email content.

Absolutely! We've designed a more affordable "Starter" package for smaller businesses (like retail stores and small supermarkets) that focuses on core marketing features like email marketing and simple customer management. New customers or those paying annually can enjoy discounts. Contact our sales team for details.

Yes! Our system has built-in AI analytics tools that track customer behavior (such as purchase frequency and browsing history), automatically categorize them into high-value customers and potential churners, and provide reports to help you adjust your marketing strategy.

Marketing Cloud complies with Hong Kong's Personal Data (Privacy) Ordinance. All customer information is encrypted and stored on secure cloud servers and backed up regularly to prevent unauthorized access and eliminate legal risks.

No problem at all. We have a matching mobile APP that supports core functions such as viewing customer lists, follow-up records, marketing data, etc. You can also receive new customer reminders, so you can work anytime when you are on a business trip.

We're committed to transparent pricing. Our basic plan includes system setup and regular updates. Additional features (such as advanced AI analytics or third-party platform integrations) may require additional purchases, but we'll clearly explain this in our quote. There are no hidden fees.

Yes. The system supports inserting personalized fields such as customer name and membership level into SMS templates, which will be automatically replaced with the corresponding customer information when sending, making the SMS more intimate.

We offer flexible monthly subscription plans, allowing you to subscribe on a month-to-month basis, with discounts available for longer-term subscriptions. Your quote will be tailored to your business size and needs, so please contact us for details.

We provide free data migration services and support Excel spreadsheet import. Our technicians will help you check the data format to ensure that customer information, transaction records, etc. are fully migrated. It usually takes 1-3 days to complete.

When screening customers, the system can exclude customers who have purchased similar products in the past 30 days. The system will automatically filter to avoid repeated push notifications that may cause customer disgust and improve the effectiveness of notifications.

Yes. The system has a complaint management module. After entering the complaint content, it will be automatically assigned to the corresponding person in charge. The processing time limit can be set, and an automatic reminder will be given if it exceeds the time limit. After the processing is completed, the solution can also be recorded to form a closed loop.

Absolutely guaranteed. We use bank-level data encryption technology to encrypt and store all customer information, and back up data regularly. At the same time, we have strict authority management, and employees cannot export data privately, which fully complies with data security regulations.